Privacy Policy

The data controller responsible for the personal data collected through this website is Axtrivora, a process audit firm operating in Chile, with registered offices at Av. España 430, Curicó, Región del Maule, Chile. For data-related inquiries, the controller can be contacted at info@axtrivora.com or by telephone at +56 9 6819 6246.

This Privacy Policy applies to all personal data collected through the website axtrivora.com and its language subpaths (/en/ and /es/), including data submitted through contact forms and data collected automatically through cookies and analytics tools. The purpose of this policy is to inform data subjects about the nature of the data collected, the legal basis for processing, the purposes for which it is used, the retention periods applied, and the rights available to data subjects under applicable Chilean law.

Axtrivora collects the following categories of personal data through this website:

• Contact data submitted voluntarily through the contact form, including email address and, where provided optionally, name and the content of the message submitted.
• Technical data collected automatically when you visit the website, including IP address, browser type and version, operating system, referring URL, pages visited, and time spent on the site. This data is collected through cookies and similar tracking technologies as described in our Cookie Policy.
• Communication records, including the content of any email correspondence initiated by the data subject with Axtrivora.

Axtrivora does not collect special categories of personal data (sensitive data) as defined under Chilean law, including data relating to health, political opinions, religious beliefs, or biometric information.

The processing of personal data by Axtrivora is based on the following legal grounds under Chilean Law No. 19.628 and its amendments:

• Consent of the data subject, provided explicitly through the contact form privacy checkbox and through the cookie consent mechanism on the website, for the processing of contact data and non-essential cookies respectively.
• Legitimate interest of the data controller, for the processing of technical data necessary for the secure and functional operation of the website, for fraud prevention, and for the maintenance of website security.
• Performance of a pre-contractual relationship, for the processing of contact data submitted in connection with an inquiry about Axtrivora's audit services.

Personal data collected through this website is processed for the following purposes: responding to inquiries submitted through the contact form; providing information about Axtrivora's process audit services; maintaining and improving the technical performance and security of the website; analyzing aggregate, anonymized website usage patterns to understand how visitors interact with the site; and complying with legal obligations applicable to Axtrivora under Chilean law. Axtrivora does not use personal data collected through this website for automated decision-making or profiling that produces legal effects or similarly significant effects on data subjects.

Contact data submitted through the contact form is retained for a period of up to twenty-four (24) months from the date of submission, or until the data subject requests deletion, whichever occurs first. This retention period reflects the typical duration of a business inquiry lifecycle in the real estate construction sector. Technical and analytics data is retained in aggregate, anonymized form indefinitely for website performance analysis purposes. Non-anonymized technical data is retained for a maximum of thirteen (13) months. Email correspondence is retained for a period consistent with Axtrivora's record-keeping obligations under Chilean commercial law, generally not exceeding five (5) years.

Axtrivora does not sell, rent, or trade personal data to third parties. Personal data may be shared with the following categories of third-party service providers who process data on behalf of Axtrivora under data processing agreements: web hosting and infrastructure providers who maintain the technical systems on which this website operates; email communication service providers used to manage and respond to contact form submissions; and website analytics providers whose tools are used to analyze aggregate traffic data. All third-party processors engaged by Axtrivora are required to process personal data only in accordance with Axtrivora's instructions and applicable Chilean data protection law. Personal data may also be disclosed to competent public authorities or courts where Axtrivora is required to do so by applicable law.

Under Chilean Law No. 19.628 on the Protection of Private Life, data subjects whose personal data is processed by Axtrivora have the following rights: the right to access personal data held about them; the right to rectify inaccurate or incomplete personal data; the right to request the deletion of personal data where the legal basis for processing no longer applies or where the data subject withdraws consent; the right to object to processing carried out on the basis of legitimate interest; and the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To exercise any of these rights, data subjects may contact Axtrivora at info@axtrivora.com, providing sufficient information to identify the data in question. Axtrivora will respond to rights requests within a reasonable period, generally within thirty (30) calendar days of receipt.

Axtrivora implements technical and organizational security measures appropriate to the nature and volume of personal data processed through this website. These measures include the use of HTTPS encryption for all data transmitted between the user's browser and the website server, access controls limiting data access to authorized personnel, and regular review of security practices. While Axtrivora takes reasonable steps to protect personal data, no method of transmission over the internet or method of electronic storage is completely secure, and Axtrivora cannot guarantee absolute security.

This website uses cookies and similar technologies. The types of cookies used, their purposes, and the controls available to data subjects are described in detail in the Cookie Policy, which forms part of this privacy framework and is accessible at axtrivora.com/en/cookies/. Non-essential cookies are only placed on the user's device following explicit consent through the cookie consent mechanism.

Some of the third-party service providers used by Axtrivora may process personal data outside of Chile. Where personal data is transferred to countries that do not provide an equivalent level of data protection under Chilean law, Axtrivora ensures that appropriate safeguards are in place, such as contractual clauses that impose data protection obligations on the recipient consistent with Chilean legal requirements.

Axtrivora may update this Privacy Policy from time to time to reflect changes in applicable law, in the services offered, or in data processing practices. The date of the most recent revision is indicated at the top of this document. Where changes are material, Axtrivora will take reasonable steps to notify affected data subjects. Continued use of this website following the publication of an updated Privacy Policy constitutes acknowledgment of the revised terms.

All inquiries, requests, or complaints relating to the processing of personal data by Axtrivora should be directed to: info@axtrivora.com. Postal address: Av. España 430, Curicó, Región del Maule, Chile. Telephone: +56 9 6819 6246. Data subjects who consider that their rights under Chilean data protection law have not been adequately addressed may lodge a complaint with the competent authority in Chile.